Last updated: 25 March 2026

Welcome to Erin Louise Consulting!

These Terms and Conditions outline the rules and guidelines for using the Erin Louise Consulting website, located at https://www.erinlouise.net (“the Website”).

By accessing or using this Website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you should not use this Website.

1. Cookies

Our Website uses cookies to enhance your browsing experience. By using Erin Louise Consulting, you consent to our use of required cookies.

A cookie is a small text file placed on your device by a web server. Cookies cannot harm your computer or deliver viruses. They help us improve functionality and understand how visitors use our site.

You may choose to accept or decline optional cookies through your browser settings. Some cookies are essential to the operation of this Website and do not require consent. By accepting required cookies, you also acknowledge that third-party services embedded on our site (such as YouTube videos or analytics) may use their own cookies in accordance with their privacy policies.

For more information, please read our Privacy Policy.

Lead Data Collection & Marketing Optimization

By submitting your information through our web forms, you agree that we may collect and process your personal data (including name, email, and phone number) to provide the requested services and to improve our marketing efficiency. To ensure our advertisements are shown to the most relevant audiences, we utilize automated systems to share a securely hashed (encrypted) version of your contact data with third-party platforms, specifically Meta (Facebook/Instagram), via their Conversions API. This process allows us to 'match' your interaction with our site to your social media profile without sharing your raw, identifiable data. We do not sell your personal data to third parties for their independent marketing purposes. You retain the right to withdraw your consent for this data matching at any time by contacting us directly or by adjusting your ad preferences within the respective third-party platforms.

2. Intellectual Property and License

Unless otherwise stated, Erin Louise Consulting ABN 18 345 785 153, owns all intellectual property rights for the material on this Website, including text, graphics, logos, and downloadable resources. All rights are reserved.

You may access and use materials from the Website for personal, non-commercial purposes only, provided you comply with these Terms.

You must not:

Copy, republish, or redistribute materials from Erin Louise Consulting without permission

Sell, rent, or sublicense website material

Reproduce, duplicate, or exploit material for commercial purposes

Modify or alter any material without written consent

Requests for permission should be sent to [email protected].

3. User Comments and Contributions

This Website may allow users to post comments, feedback, or other content (“Comments”).

By submitting a Comment, you agree that:

You own or have the right to post the content

Your content does not infringe on any third-party intellectual property rights

Your content is not defamatory, unlawful, abusive, obscene, or invasive of privacy

Your content is not used for commercial solicitation or spam

You grant Erin Louise Consulting a non-exclusive, royalty-free licence to use, reproduce, publish, and edit your Comments across all media, in accordance with applicable law.

Erin Louise Consulting reserves the right to monitor, edit, or remove any Comments deemed inappropriate or in breach of these Terms.

4. Hyperlinking to Our Content

You may link to our homepage or publicly available pages provided that:

The link is not misleading or deceptive

It does not falsely imply sponsorship, endorsement, or approval

It fits naturally within the context of your website

We may consider and approve link requests from government agencies, search engines, news organisations, educational institutions, and industry associations.

If you wish to link to our Website, please contact us at [email protected] and include your website details.

Erin Louise Consulting reserves the right to request the removal of any link at any time.

5. Content Liability

We are not responsible for any content that appears on third-party websites that link to or reference our site. You agree to indemnify us against any claims arising from content published on your own website that links to Erin Louise Consulting.

No link should appear on any website that is defamatory, obscene, or otherwise violates Australian law.

6. Disclaimer and Limitation of Liability

To the maximum extent permitted by Australian law, Erin Louise Consulting provides this Website and its content “as is” and without warranties of any kind.

We make no guarantees about the accuracy, completeness, or reliability of the information provided. While we strive to keep our website up to date, we are not liable for any errors, omissions, or interruptions in service.

However, nothing in these Terms limits or excludes your rights under the Australian Consumer Law (ACL), including guarantees that cannot be excluded by law.

Erin Louise Consulting is not liable for any loss or damage (including indirect or consequential loss) arising from your use of this Website or reliance on its content, except to the extent such liability cannot be excluded under Australian law.

7. Indemnity

You agree to indemnify and hold harmless Erin Louise Consulting, employees, and affiliates from any claims, losses, or damages arising from your breach of these Terms or your misuse of the Website.

8. Refunds for Digital Products

This refund policy applies to all digital products (e.g., e-books, software downloads, online courses, and digital media) purchased from Erin Louise Consulting, a Queensland-based business. All sales are governed by the Australian Consumer Law (ACL), which provides automatic consumer guarantees that cannot be excluded or limited. This policy complies with ACL requirements and outlines our approach to refunds.

1. Your Rights Under Australian Consumer Law

Under the ACL, digital products must:

- Be of acceptable quality (free from defects, fit for purpose, and matching their description).

- Match their description (as advertised or specified).

- Be fit for any disclosed purpose.

If a digital product fails to meet these guarantees:

- Major failure (e.g., the product is unusable, significantly different from described, or defective in a fundamental way): You are entitled to a full refund or replacement (if feasible for digital goods).

- Minor failure (e.g., a small glitch that can be fixed): We will provide a remedy at no extra cost, such as a patch, update, or credit, before offering a refund.

Refunds for ACL breaches are processed within 14 days of approval, via your original payment method. We do not charge restocking or processing fees for valid claims.

2. No Refunds for Change of Mind or Buyer's Remorse

Digital products are non-tangible and non-returnable once accessed or downloaded, as they cannot be "returned" in a resaleable state. Therefore, we do not offer refunds for:

- Change of mind.

- Finding a cheaper alternative elsewhere.

- Simply not liking the product after access.

Please review product descriptions, previews (if available), and system requirements carefully before purchase to avoid this.

3. How to Request a Refund

- Contact us within 7 days of purchase at [email protected], providing your order number, purchase date, and a clear description of the issue (with screenshots or evidence if applicable).

- We will assess the claim promptly (usually within 48 hours) and notify you of the outcome.

- If approved, we will email confirmation and process the refund.

4. Disputes and Further Assistance

If you believe your rights under the ACL have not been upheld, you can contact the Queensland Office of Fair Trading (13 QGOV or fairtrading.qld.gov.au) or the Australian Competition and Consumer Commission (ACCC) at accc.gov.au. We encourage resolution through direct communication first.

This policy was last updated on November 3, 2025. By purchasing, you acknowledge reading and agreeing to these terms, subject to your overriding ACL rights.

9. Changes to These Terms

Erin Louise Consulting may update these Terms and Conditions from time to time. Continued use of the Website after changes have been posted constitutes acceptance of the revised Terms.

10. Governing Law

These Terms are governed by the laws of Queensland, Australia, and subject to the exclusive jurisdiction of the courts of that state.

11. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:
📧 [email protected]
🌐 https://www.erinlouise.net